Unlock your Sugar C21

OS: Android 8.1 Oreo

CPU: ARM Cortex-A53, 1800 MHz, Cores: 8

RAM: 4 GB, 933 MHz

Display: 6.26 inches

Camera: 12.19 MP (megapixels)

Battery: 6100 mAh, Li-Polymer

1. Use the Tenorshare 4uKey for Android app.
2. Make a hard reset (factory reset).
3. How to use a low battery to unlock a phone locked with a graphic key.
4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.
5. Restore access to your smartphone using your Google Account.

1. Use the Tenorshare 4uKey for Android app.

Connect your phone to PC with USB cable and open Tenorshare 4uKey for Android.
Press the Remove button in the menu that appears on the PC screen.
After verifying the data, the removal of the smartphone screen lock will begin. Confirm the deletion, click OK.
Wait until the end of the operation, and put the phone into recovery mode.
Click the Next button, then follow the steps recommended by the program to restore the device to factory settings and reboot it. After rebooting the smartphone, the screen lock will be disabled.

2. Make a hard reset (factory reset)

To get started, turn off your phone.Simultaneously press and hold for about 10-15 seconds one of the button combinations:
Volume down button + Power button;
Volume up button + Power button;
Volume down button + Power button + Home button;
Volume down button + Volume up button + Power button.
Using the volume buttons to navigate through the menu, select Recovery and confirm by pressing the power button.
Using the volume up / down buttons, select Wipe data/factory reset. and press the power button.
At the end, confirm the reset operation.

3. How to use a low battery to unlock a phone locked with a graphic key.

You need to ensure that the phone battery is discharged. To speed up the process, make sure that the screen is constantly lit.
When the battery has a few percent charge left, the phone will notify you and open a menu with power settings, that is, the lock will be removed.
You need to quickly open the menu item with security settings and disable the lock.

4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.

You need to turn off the phone and remove the tray with the memory card.
Copy Aroma File Manager to your phone's memory card. Insert a memory card into your smartphone.
Using a combination of buttons, put your smartphone into recovery mode.
In recovery mode, select the Install zip option. Then select Install zip from sdcard, Choose zip from sdcard, go to the archive folder with this program and select it.
After starting the program, you will need to go to the folder /data/system and delete the files 'gesture.key' and 'password.key' (for Android 4.4 or lower) or 'getekeeper.password.key' and 'getekeeper.pattern.key' (for Android 5 or higher)
Restart your smartphone. The screen lock will be released.

5. Restore access to your smartphone using your Google Account.

After several unsuccessful ways to unlock the phone, Forgot password? will appear on the screen. Click on it.
You will be asked to enter your Google Account username and password.
Remove the screen lock from the settings.

Thomas Nilan
Smartphone Expert

Thomas Nilan is a mobile phone expert with in-depth knowledge of the Android and iOS operating systems, who understands the settings of various hidden features that allow you to expand the capabilities of your smartphone, as well as get information about what is going on inside the phone for future repairs. He is an authority in his field, which has allowed him to become a ghostwriter for several technology publications, and he enjoys writing small mobile applications for testing smartphones.

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Unlock your Sugar C21

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