Unlock your Motorola Moto Z3 Play

OS: Android 8.1 (Oreo), planned upgrade to Android 9.0 (Pie)

CPU: Octa-core 1.8 GHz Kryo 260

Display: 6.01" inc

Camera: 12 MP, Dual

1. Use the Tenorshare 4uKey for Android app.
2. Make a hard reset (factory reset).
3. How to use a low battery to unlock a phone locked with a graphic key.
4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.
5. Restore access to your smartphone using your Google Account.

1. Use the Tenorshare 4uKey for Android app.

Connect your smartphone to your PC and launch the 4uKey for Android program.
Press the Remove button on the PC screen
The removal of the phone screen lock will begin. Confirm the deletion, click OK.
Wait until the end of the operation, and put the phone into recovery mode.
Click the Next button, then follow the steps recommended by the program to restore the device to factory settings and reboot it. After rebooting the smartphone, the screen lock will be disabled.

2. Make a hard reset (factory reset)

Turn off your smartphone.Simultaneously press and hold for about 10-15 seconds one of the button combinations:
Volume down button + Power button;
Volume up button + Power button;
Volume down button + Power button + Home button;
Volume down button + Volume up button + Power button.
Using the volume buttons to navigate through the menu, select Recovery and press the power button
Using the volume up/down buttons to navigate through the menu options, select Wipe data/factory reset. and press the power button.
Confirm the hard reset and reboot the phone.

3. How to use a low battery to unlock a phone locked with a graphic key.

You need to make sure that the battery of the phone is discharged.
When a few percent of the charge remains, the phone will report this and open a menu with power settings, that is, the lock will be removed.
You need to open security settings and disable phone lock.

4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.

Turn off your smartphone and remove the memory card from it.
Download Aroma File Manager via computer to your phone's memory card. Insert a memory card into your smartphone.
Using the combination of volume and power buttons, boot your smartphone into recovery mode.
In recovery mode, find the item Install zip. Then go to Install zip from sdcard -> Choose zip from sdcard, go to the archive folder with this program and select it.
After starting the program, you will need to go to the folder /data/system and delete the files 'gesture.key' and 'password.key' (for Android 4.4 or lower) or 'getekeeper.password.key' and 'getekeeper.pattern.key' (for Android 5 or higher)
Reboot your smartphone. The screen lock will be released.

5. Restore access to your smartphone using your Google Account.

After several unsuccessful attempts to unlock the phone, the message Forgot password? will appear. Click on it.
Choose to regain access by entering your Google Account login password.
Remove the screen lock from the settings.

Thomas Nilan
Smartphone Expert

Thomas Nilan is a mobile phone expert with in-depth knowledge of the Android and iOS operating systems, who understands the settings of various hidden features that allow you to expand the capabilities of your smartphone, as well as get information about what is going on inside the phone for future repairs. He is an authority in his field, which has allowed him to become a ghostwriter for several technology publications, and he enjoys writing small mobile applications for testing smartphones.