Unlock your KENEKSI Step

OS: Android 4.4

CPU: MediaTek MT6582, 1300 MHz

RAM: 512 Mb

Display: 4"

Battery: 1450 mAв‹…h

1. Use the Tenorshare 4uKey for Android app.
2. Make a hard reset (factory reset).
3. How to use a low battery to unlock a phone locked with a graphic key.
4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.
5. Restore access to your smartphone using your Google Account.

1. Use the Tenorshare 4uKey for Android app.

First, connect your phone to PC and launch 4uKey for Android.
In the menu that appears on the PC screen, click Remove.
Smartphone screen lock removal will start.
Wait until the end of the operation, and put your smartphone into recovery mode according to the prompts on the computer screen.
Click the Next button, then follow the steps recommended by the program to restore the device to factory settings and reboot it. After rebooting the smartphone, the screen lock will be disabled.

2. Make a hard reset (factory reset)

First, turn off your phone.Simultaneously press and hold for about 10-15 seconds one of the button combinations:
Volume down button + Power button;
Volume up button + Power button;
Volume down button + Power button + Home button;
Volume down button + Volume up button + Power button.
Using the volume up/down buttons to navigate through the menu options, select Recovery and press the power button.
Using the volume up/down buttons to navigate through the menu, select Wipe data/factory reset. and press the power button.
Confirm the reset and restart your smartphone

3. How to use a low battery to unlock a phone locked with a graphic key.

You need to wait until the battery of the smartphone is discharged.
When the battery has a few percent left, the phone will report this and open the menu with power settings, that is, it will unlock the phone.
You need to open the menu with security settings and turn off the phone lock.

4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.

You need to turn off the phone and remove the memory card from it.
Transfer the Aroma File Manager program using a computer to the phone's memory card. Insert the memory card back into the phone.
Using the combination of volume and power buttons, put the smartphone into recovery mode.
In recovery mode, select Install zip -> Install zip from sdcard -> Choose zip from sdcard, go to the archive folder with this program and select it.
After starting the program, you will need to go to the folder /data/system and delete the files 'gesture.key' and 'password.key' (for Android 4.4 or lower) or 'getekeeper.password.key' and 'getekeeper.pattern.key' (for Android 5 or higher)
Restart your smartphone. The block will be removed.

5. Restore access to your smartphone using your Google Account.

After unsuccessful attempts to unlock the phone, Forgot password? will appear on the phone screen. Click on it.
Choose to restore access with your Google Account. You will need to enter your Google Account username and password.
Remove the screen lock from the settings.

Thomas Nilan
Smartphone Expert

Thomas Nilan is a mobile phone expert with in-depth knowledge of the Android and iOS operating systems, who understands the settings of various hidden features that allow you to expand the capabilities of your smartphone, as well as get information about what is going on inside the phone for future repairs. He is an authority in his field, which has allowed him to become a ghostwriter for several technology publications, and he enjoys writing small mobile applications for testing smartphones.

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Unlock your KENEKSI Step

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