Unlock your Energy Phone Neo 2

OS: Android 6.0 Marshmallow

CPU: Quad-Core (4x Cortex A53 1.0 GHz)

RAM: 1GB 8GB, 1GB · 8GB

Display: 4.5" inc

Camera: 8 MP, ƒ/ 2.4, (wide)

Battery: 2000 mAh, Li-Polymer, Removable

1. Use the Tenorshare 4uKey for Android app.
2. Make a hard reset (factory reset).
3. How to use a low battery to unlock a phone locked with a graphic key.
4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.
5. Restore access to your smartphone using your Google Account.

1. Use the Tenorshare 4uKey for Android app.

Connect your smartphone to your PC and launch the 4uKey for Android program.
In the menu that appears, click Remove.
The program will warn you about deleting all data from the smartphone, to continue working, click OK.
After the process of removing the lock is completed, put the phone into recovery mode according to the prompts on the computer screen.
Click the Next button and follow the instructions on the screen. After rebooting the smartphone, the screen lock will be disabled.

2. Make a hard reset (factory reset)

Turn off your smartphone.Simultaneously press and hold for about 10-15 seconds one of the button combinations:
Volume down button + Power button;
Volume up button + Power button;
Volume down button + Power button + Home button;
Volume down button + Volume up button + Power button.
Using the volume up / down buttons, select Recovery and press the power button.
Select Wipe data/factory reset. using volume up/down buttons to navigate through the menu and confirm selection by pressing the power button.
Confirm the hard reset operation.

3. How to use a low battery to unlock a phone locked with a graphic key.

You need to wait until the battery of the phone is discharged.
When the battery has a few percent charge left, the phone will notify about this and open the menu with power settings, that is, it will unlock the phone.
You need to open the menu with security settings and turn off the phone lock.

4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.

Turn off your smartphone and remove the memory card from it.
Copy the Aroma File Manager program to the phone's memory card. Insert a memory card into your smartphone.
Using the combination of volume and power buttons, boot your smartphone into recovery mode.
In recovery mode, follow the path Install zip -> Install zip from sdcard -> Choose zip from sdcard, go to the archive folder with this program and select it.
You need to find the /data/system folder and delete the files 'gesture.key' and 'password.key' (for Android 4.4 or lower) or 'getekeeper.password.key' and 'getekeeper.pattern.key' (for Android 5 or higher)
Reboot your smartphone. The screen lock will be released.

5. Restore access to your smartphone using your Google Account.

After several unsuccessful attempts to unlock the phone, the message Forgot password? will appear. Click on it.
Choose the option - recovery with a Google account. You will need to enter your Google Account username and password.
Remove the screen lock in the settings.

Thomas Nilan
Smartphone Expert

Thomas Nilan is a mobile phone expert with in-depth knowledge of the Android and iOS operating systems, who understands the settings of various hidden features that allow you to expand the capabilities of your smartphone, as well as get information about what is going on inside the phone for future repairs. He is an authority in his field, which has allowed him to become a ghostwriter for several technology publications, and he enjoys writing small mobile applications for testing smartphones.