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Unlock your alcatel Go Play

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1. Use the Tenorshare 4uKey for Android app.
2. Make a hard reset (factory reset).
3. How to use a low battery to unlock a phone locked with a graphic key.
4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.
5. Restore access to your smartphone using your Google Account.

1. Use the Tenorshare 4uKey for Android app.

• Connect your phone to PC and launch Tenorshare 4uKey for Android.
• In the menu that opens, click Remove.
• After verifying the data, the removal of the smartphone screen lock will begin. Confirm the deletion, click OK.
• Wait until the end of the operation, and put the phone into recovery mode.
• Click the Next button, then follow the steps recommended by the program to restore the device to factory settings and reboot it. After rebooting the smartphone, the screen lock will be disabled.

2. Make a hard reset (factory reset)

• To get started, turn off your smartphone.Simultaneously press and hold for about 10-15 seconds one of the button combinations:
  Volume down button + Power button;
  Volume up button + Power button;
  Volume down button + Power button + Home button;
  Volume down button + Volume up button + Power button.
  
  
• Using the volume buttons, select Recovery and press the power button.
• Using the volume up / down buttons, select Wipe data/factory reset. and press the power button.
• Confirm the hard reset and reboot the phone.

3. How to use a low battery to unlock a phone locked with a graphic key.

• You need to make sure that the battery of the phone is discharged.
• When the battery has a few percent charge left, the phone will notify you and open a menu with power settings, that is, the lock will be removed.
• You need to quickly open the menu item with security settings and disable the lock.

4. Delete 'gesture.key' and 'password.key' using Aroma File Manager.

• Turn off your phone and prepare a memory card.
• Copy Aroma File Manager to your phone's memory card. Insert a memory card into your smartphone.
• Using a combination of buttons, put your smartphone into recovery mode.
• In recovery mode, find the item Install zip. Then go to Install zip from sdcard -> Choose zip from sdcard, go to the archive folder with this program and select it.
• After starting the program, you will need to go to the folder /data/system and delete the files 'gesture.key' and 'password.key' (for Android 4.4 or lower) or 'getekeeper.password.key' and 'getekeeper.pattern.key' (for Android 5 or higher)
• Restart your smartphone. The screen lock will be released.

5. Restore access to your smartphone using your Google Account.

• After several unsuccessful ways to unlock the phone, Forgot password? will appear on the screen. Click on it.
• Choose to regain access by entering your Google Account login password.
• Remove the screen lock from the settings.

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